Contact support

Get help from the ButterCMS support team via chat, email, or other channels.

Support channels

Live chat

Fastest response 

Available in your dashboard. Click the chat icon in the bottom-right corner of the ButterCMS dashboard.

Email support

For detailed inquiries

[e-mail]

Before contacting support

To help us resolve your issue faster, please gather:

For technical issues

API issues

• Your account email
• The API endpoint you’re calling
• Full error message (text, not screenshot)
• Request parameters
• Steps to reproduce

Dashboard issues

• Your account email
• Browser and version
• Steps to reproduce
• Screenshots if helpful

Content issues

• Page/post/collection affected
• Expected vs actual behavior
• When the issue started

What we’ll need

Information	Why we need it
Account email	To locate your account
Specific endpoint/page	To investigate the exact issue
Error messages	To understand what went wrong
Steps to reproduce	To recreate and fix the issue

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Other contacts

Sales inquiries

For pricing, enterprise features, or custom solutions:

Contact sales

[e-mail]

Partnerships

For integration partnerships or business development:

Partnerships

[e-mail]

Security issues

To report security vulnerabilities:

Security

[e-mail]

For security issues, please email directly rather than posting publicly. We take security seriously and will respond promptly.

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Enterprise support

Enterprise customers receive premium support:

Feature	Included
24/7 support	Yes
Dedicated account manager	Yes
Priority issue resolution	Yes
Onboarding assistance	Yes
Quarterly business reviews	Yes

Contact sales to learn more about enterprise plans.

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Feedback and suggestions

Help us improve:

Type	Contact
Feature requests	[e-mail]
Documentation feedback	[e-mail]
General feedback	In-app feedback button